Not satisfied with the result or the WECOLOUR hair colour? Then you will get your money back or may try another colour. The money-back guarantee is valid up to 30 days after purchase. The money-back guarantee does not apply to the eco-package, nor to the bleach and highlight set!
Unfortunately, with regard to hair colour it is impossible to make everyone happy. Some people have very hard hair, others have less pigment. Our hair colour is as pure as possible, which sometimes affects the coverage. It is possible for the colour to be disappointing.
If you use the colour tool, at least you know for sure that your hair won't turn green, yellow or pink. You will also always have a colour that will give good grey coverage. If you still have some doubt about placing an order, be assured that you will always get your money back if you are not satisfied. Take a look at our reviews. You will see that sometimes there are people who are not satisfied with the result, but that they are satisfied with the quality of the hair colour and our service. The hair colour is so pleasant to use that there are never any complaints about this aspect. So you can confidently order a package of hair colour.
After you have placed your order, you will receive an email within two weeks with a request to write a review. And we always react to these. But you can also email us directly, in which you express your dissatisfaction. We will then repay the money directly into your account. The not good, money-back guarantee is valid up to 60 days after purchase.
Did you use bonus points on your purchase? These are non-refundable.
Have you already received a new product or refund from us? Then you cannot claim this guarantee again. However, you can always contact us if there's something you're not completely satisfied with.