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Returning and cancellation

Delivery

Ordered today, delivered tomorrow (valid from Monday up to and including Friday). Orders placed on Saturday and Sunday are delivered on Tuesday. Applies for deliveries in the Netherlands only.

Cancellation of order

Orders can be cancelled before 4:00 pm on the day of purchase. The purchase sum will be repaid the same day through our payment provider pay.nl. We must be informed of cancellations in writing through the email address info@wecolour.com. It is not possible to cancel an order after 4:00 pm, because the order will already have been sent.

Return of order

You can send the hair colour back, providing the tube of colour cream and the sachets of shampoo and conditioner are unopened. Postal charges are for your own account. Send an email to info@wecolour.com with the notification that the hair colour package is being returned.

You can send the package to:

WECOLOUR

Maarten Kruytstraat 22

2202 GX Noordwijk

The Netherlands

Returns are at the buyers risk. This means that Wecolour is not responsible for the damage of loss of returned hair colour packages. Therefore, always ask for a tracking code at the post office and make sure you keep this. The hair colour must be returned within the trial period of 30 days. This period starts the day after the hair package has been received. The hair colour must be returned in its original packaging. If these conditions are met, we will return the amount paid within 24 hours after receipt to the payment account you used to pay for the order.

What our clients say

I'm very impressed by the quality of the products of WECOLOUR. I've had an allergic reaction to PPD and was anxious to use any hair colour again. After I did the allergy test I was positively surprised and it confirmed that I could use the products of WECOLOUR. After all I can recommend it to anyone. I had the copper red colour which is very beautiful and does not fade. I am very happy with WECOLOUR's products!

 

Lielke Delissen from Venlo Blerick

They are really customer friendly and always trying to get the best results as possible. I always went to the hair dresser to get my hair coloured and now I can do it myself. I really don't see the difference, the result is very beautiful.

Review Margaret