Orders placed before 4pm on weekdays will be dispatched the same day. Do you order later or at the weekend? Then your parcel will be sent the next working day. Your parcel or packages will almost always be delivered the next working day by DHL in the Netherlands. Orders to Belgium are sent via PostNL. You can track your order online with the track & trace code you receive.
It may happen that a parcel takes longer to arrive, please take this into account. We do not deliver on Mondays. So if you order on Friday afternoon after 4 pm, on Saturday or Sunday, your order will arrive on Tuesday at the earliest. Your parcel always arrives. Does it really take too long? Then please contact us.
Do you always want your hair dye or other WECOLOUR products to arrive on time? Then take out a free, no-obligation subscription. Your products will always be sent on time. Without you having to worry about it.
Would you like to cancel your order? Send us an e-mail as soon as possible via the e-mail address info@wecolour.com If the order has not yet been shipped (see above, under shipping), the purchase amount will be refunded the same day via our payment provider Mollie. It may take up to 24 hours for this to be credited to your account.
On working days after 4 p.m. it is no longer possible to cancel an order, as it has already been dispatched.
You cannot exchange a received product or a product already on its way to you, please follow our return policy to do so and then order the desired product.
You can return all or part of your order to us within 30 days of the delivery date. Once we have received your return in good condition, you will receive the purchase price of this product back to the same account used to place your order, minus return costs and any stack discount deductions. For orders under €30.00 or from Belgium, Germany, Austria, and France, in some cases, the initial shipping costs may also be added.
Eco-packaging can NOT be returned.
Return label DHL (letterbox parcel)
For a DHL return label within the Netherlands, we charge €5.95. Send us a message with what you want to return, and you will then receive an email from us with the digital return label that you can (have) print(ed) yourself. Drop off your return at a DHL point.
Return label GLS
Return costs via GLS are:
If a parcel is not picked up at a pick-up point within the Netherlands and is returned to us, we will charge € 9,95 shipping costs. We will then refund the purchase price minus € 9,95 to your bank account, and you will be able to place a new order yourself.
You can also send your return to us yourself via the carrier of your choice. In that case, you will have to pay for your preferred shipping method yourself. In this case, € 2.95 in administration costs will be deducted from the return amount plus the deduction of any stacking discount and any initial shipping costs.
Please send the parcel including a note with your name and address to:
WECOLOUR
Van Speijkstraat 1
2202GJ Noordwijk
THE NETHERLANDS
Returns are at the risk of the buyer. This means that WECOLOUR is not liable for damage or loss of returned packages. Therefore, always ask for a tracking code at the post office and keep it safe. Products must be returned within the 30-day trial period. The period starts the day after receiving your parcel. Hair dye must be returned in its original packaging.
If these conditions are met, we will transfer the purchase amount minus return costs, any stacking discount and any initial shipping costs to the payment account you used to pay for the order within 24 hours of receipt. Any bonus points are non-refundable.