Shipping and returns
Orders placed before 8 pm on weekdays will be dispatched the same day. Do you order later or at the weekend? Then your parcel will be sent the next working day. Your parcel or packages will almost always be delivered the next working day by PostNL (for NL).
It may happen that a parcel takes longer to arrive, please take this into account. We do not deliver on Mondays. So if you order on Friday afternoon after 8 pm, on Saturday or Sunday, your order will arrive on Tuesday at the earliest. Your parcel always arrives. Does it really take too long? Then please contact us.
Do you always want your hair dye or other WECOLOUR products to arrive on time? Then take out a free, no-obligation subscription. Your products will always be sent on time. Without you having to worry about it.
Cancellation of your order
Would you like to cancel your order? Send us an e-mail as soon as possible via the e-mail address info@wecolour.com If the order has not yet been taken care of (see above, under shipping), the purchase amount will be refunded the same day via our payment provider Mollie. It may take up to 24 hours for this to be credited to your account.
On working days after 4 p.m. it is no longer possible to cancel an order, as it has already been dispatched.
Exchange of your order
You cannot exchange a received product or a product already on its way to you, please follow our return policy to do so and then order the desired product.
Return of your order
You can return all or part of your order to us within 30 days of the delivery date. Once we have received your return in good condition, you will receive the purchase price of this product back to the same account used to place your order. The Eco-package and the Bleach and Highlight set can NOT be returned.
You register your return via this link. We will then send you a label with the address to which you should send the parcel. Next, you choose a carrier of your choice and send the parcel back.
Please note: the return costs are at your own expense and are paid directly to the parcel service when you register your return.
As soon as we have received your return in good order, we will refund the amount to the account used for the initial payment.
Returns are at the risk of the buyer. This means that WECOLOUR is not liable for damage or loss of returned packages. Therefore, always ask for a tracking code at the post office and keep it safe. Products must be returned within the 30-day trial period. The period starts the day after receiving your parcel. Hair dye must be returned in its original packaging.
If these conditions are met, we will transfer the purchase amount to the payment account you used to pay for the order within 24 hours of receipt. Any bonus points are non-refundable.