Returning and cancellation


Ordered today before 16:00 hours, is shipped the same day (from Monday to Friday). Orders placed on Saturday and Sunday are being shipped on Monday. 

Cancellation of order

Orders can be cancelled before 4:00 pm on the day of purchase. The purchase sum will be refunded on the same day. Please inform us via It is not possible to cancel an order after 4:00 pm, because the order will already have been sent.

Return of order

You can return the hair colour anytime, as long as the hair colour tube is not opened. Postal charges are for your own account. Send an email to with the notification that the hair colour package is being returned.

You can send the package to:


Van Speijkstraat 1
2202GJ Noordwijk

The Netherlands

Returns are at the buyers risk. This means that Wecolour is not responsible for the damage of loss of returned hair colour packages. Therefore, always ask for a tracking code at the post office and make sure you keep this. The hair colour must be returned within the trial period of 30 days. This period starts the day after the hair package has been received. The hair colour must be returned in its original packaging. If these conditions are met, we will return the amount paid within 24 hours after receipt to the payment account you used to pay for the order.